Boston Beer Works

I was absolutely horrified by the Fenway location. While we were eating dinner, they were cleaning dust out of the AC vent in the ceiling by hitting it with a broom and letting it rain down right where food was coming out of the kitchen. When we mentioned to the waitress that we thought it was disgusting, she sent the manager over (who was the one doing the dusting) who basically told us to shut it, that they were taking "all precautions" and then went back to hitting the vent and raining dust over the food coming out. After he finished with that task, he took a scraper to a counter with upturned glasses on it, scraping off god knows what, spewing it onto the glasses. All of this, in plain sight, AFTER we complained. Makes me wonder what they do in the kitchen. On top of that, the waitress was incredibly slow and the chicken fingers were overcooked to the point you coundn't bite into them. They're dirty, rude, and have terrible service. I will never go back.

I totally agre! they rush you right out the door as soon as your fork hits the plate. Customer Service is ....ok, and prices were a bit high, but i expect that in boston.

Stopped in for dinner before a Celtics game. The food was okay, although the service was not. Our waitress screwed up the order and then lingered by our table because clearly we were taking too long. Eventually she pointed out their policy which is as soon as you finish eating, they make you leave the table and finish your drink at the bar, so they can turn over the table again. Clearly, the goal of this place is to serve as many people as possible,not to give good service or food. Will not go there again.